Live Tracking
Once a family member’s tracking token is added inside the SOS App, you can monitor their real-time location securely and privately.
Live Tracking ensures you are always connected to your loved ones, allowing faster assistance during emergencies.
Overview
Live Tracking allows you to:
- View the continuously updated live location of your trusted family members.
- See movement patterns and last known locations directly within the SOS App.
- Respond faster in emergencies based on accurate real-time positioning.
Tracking is peer-to-peer and encrypted, ensuring privacy and security at all times.
How Live Tracking Works
| Stage | Description |
|---|---|
| Token Connection | After a valid tracking token is added, devices are linked for live location sharing. |
| Background Updates | The family member’s device shares location periodically in real-time. |
| Location Display | You can view current location, last updated time, and optionally receive notifications. |
Tracking updates occur automatically as long as both devices have active internet and background location permissions granted.
Tracking Conditions
For Live Tracking to work properly:
-
Both devices must have:
- Location Services enabled ("Allow all the time").
- Internet connection active (Wi-Fi or mobile data).
-
App Permissions:
The SOS App must have:- Background Location Access.
- Battery Optimization disabled (recommended).
-
SOS App must be running:
It can be minimized but should not be force-stopped by battery savers.
Whitelisting the SOS App in device settings helps maintain continuous tracking without interruptions.
How to View a Family Member’s Live Location
- Open the "SOS App".
- Navigate to "Dashboard → Family Tracking".
- Tap to "Live Tracking".
- Tap on the family member you wish to track. If no token is added, add member by clicking "+" icon.
- View their live updated location on the map, along with:
- Current address (if available)
- Last update timestamp
If the tracked device goes offline, the last known location remains visible until reconnection.
Best Practices for Live Tracking
| Recommendation | Why It Helps |
|---|---|
| Keep the app updated | Benefit from improved tracking stability and features. |
| Use strong network connections | Better internet improves update frequency and location precision. |
| Inform family members | Ensure they know tracking is active and permissions remain enabled. |
| Regenerate tokens if needed | Reset tracking links periodically for enhanced security. |
Common Questions
Does tracking continue if the screen is off?
Yes. Live Tracking continues in the background as long as permissions and internet access are maintained.
Can I see location history?
Currently, only the latest live location is shown.
Future updates may introduce optional location history features.
What happens if the tracked device loses internet?
The last known location remains displayed.
Tracking resumes automatically once the device reconnects to the internet.
Can multiple users track one device?
Yes. As long as trusted users have the valid token, multiple users can track the same device.
Troubleshooting
| Issue | Solution |
|---|---|
| Live location not updating | Verify active internet and background location permissions. Restart the app if needed. |
| Device shows offline | Check if the tracked device lost internet or has background restrictions enabled. |
| App stops tracking after a while | Disable aggressive battery-saving settings for the SOS App. |
| Token shows invalid | Reconfirm the correct token. Tokens are case-sensitive. |
Live Tracking provides real-time safety visibility for families, ensuring trusted contacts can monitor each other's well-being securely.
By leveraging direct, encrypted connections, the SOS App offers reliable tracking while respecting privacy — helping you act faster when emergencies arise.
Stay connected, stay prepared.
What's Next
Learn how to generate your own secure tracking token to share with trusted family members.