Restore Process
The SOS App makes it easy to restore all your emergency data when changing devices, reinstalling the app, or after a factory reset.
With One-Tap Restore, you can quickly recover your emergency contacts, health information, and critical settings — without manually setting everything up again.
Overview
One-Tap Restore enables you to:
- Restore your backed-up emergency contacts, health profile, and app settings.
- Eliminate the need to manually reconfigure the SOS App on a new or reset device.
- Ensure seamless continuity of your emergency preparedness.
This guarantees you remain protected immediately after switching devices or reinstalling the app.
When to Use Restore
| Situation | Why Restore Matters |
|---|---|
| New device setup | Quickly transfer your emergency setup to your new phone. |
| App reinstallation | Reclaim your backup after uninstalling and reinstalling the SOS App. |
| Factory reset recovery | Restore your full emergency configuration after resetting your device. |
How the Restore Process Works
| Step | Description |
|---|---|
| Install SOS App | Install the latest version from the Google Play Store. |
| Grant Google Drive Access | Allow the app to access your backup stored in your Drive account. |
| Detect Backup | The SOS App automatically checks for available backup linked to your Google Account. |
| One-Tap Restore | With a single tap, your emergency contacts, health data, and settings are restored instantly. |
Only backups linked to the same Google Account will be detected automatically during restore.
Step-by-Step Restore Guide
To restore your SOS App backup:
- Install the SOS App from the Google Play Store on your new or reset device (if not installed or need re-installtion).
- Launch the app and begin the setup process.
- When prompted, grant necessary Access Permission.
- Navigate to Dashboard > Backup/Restore section.
- Tap Restore Backup button.
- Select the appropriate Google Account if you have multiple accounts configured (if re-installed).
- Wait for the restoration process to complete.
- A confirmation message will notify you once all data has been restored.
Ensure you have a stable internet connection during the restore process for faster retrieval.
Important Notes and Requirements
- You must log in with the same Google Account where the backup was originally created.
- Only one backup per Google Account is maintained to prevent confusion.
- Emergency recordings (audio/video files) are restored separately only if Upload to Google Drive for recordings was previously enabled.
If no previous backup exists for the selected Google Account, the Restore option will be skipped automatically.
Common Questions
Will restoring erase my new data?
No. Restoring merges your backup into the current installation.
However, it is best to perform restoration on a clean install to avoid settings conflicts.
Can I restore a backup from another phone number?
Yes. Backup and Restore are tied to your Google Account, not your phone number.
What if I skip the restore option initially?
You can trigger Restore from Backup manually later via Settings → Backup & Restore inside the SOS App.
Does restoring overwrite all my current app data?
Settings and contacts are replaced by the backup configuration.
Locally saved (new) recordings are unaffected unless you delete them manually.
Troubleshooting
| Issue | Solution |
|---|---|
| No backup found | Verify that you are signed in to the correct Google Account with an existing SOS backup. |
| Restore failed midway | Check internet connection and retry the restore process. |
| Incorrect contacts restored | Check if the correct backup file was selected. Contact support if needed. |
| Restore button missing | Reinstall the app cleanly and grant Google Drive permission again at setup. |
One-Tap Restore ensures that your emergency preparedness remains uninterrupted even if you change devices or reinstall the SOS App.
By simplifying the recovery process, the SOS App saves you valuable time and ensures that you are protected as soon as possible.
Always keep backup enabled to make restoration quick and seamless whenever needed.
What's Next
Learn more about how to manage and control emergency contacts.